Refund policy
At VETSIN AMSTERDAM, we are dedicated to providing high-quality products and ensuring customer satisfaction. Please review our return and refund policy below:
Non-Returnable Items
Since each item is custom-made when ordered, we cannot accept returns or exchanges for:
- Incorrect size
- Incorrect color
- Change of mind
This is because our product is uniquely produced once ordered.
Damages and issues
If you receive a damaged or defective t-shirt or poster, we are here to help. Here’s how to proceed:
- Contact Us Within 30 Days: Reach out to our team within 30 days of receiving your order.
- Submit an Issue: Send us an e-mail through info@vetsinamsterdam.com to start a return.
- Provide Proof: Include a clear photo of the issue to help us understand and verify the problem.
Upon verification, we will offer a free reprint or a refund for the affected item.
Thank you for your understanding and support. We strive to ensure every order meets your expectations, and we appreciate your cooperation with our policies.